Shipping & Returns

Delivery Prices

To provide you with the most affordable shipping possible, we calculate our rates in real time using the items in your order and delivery location. 

 

Where We Ship

We ship to all states excluding AL, AR, DE, KY, LA, MA, MS,OK, PA, SD & UT. We do  not ship internationally or to U.S. territories at this time.

Additionally, we cannot ship packages containing alcohol to P.O. boxes as they must be signed for by someone 21 or over.

 

Shipping Confirmation Emails

You will receive a confirmation email when all or part of your order is shipped, along with tracking information. 

If your package contains alcohol, someone over 21 must be available at the time of delivery to sign for the package. FedEx will attempt to deliver your package on 3 consecutive business days; if no one is there to sign for the package after 3 attempts FedEx will send your package back to us. 

 

Address Changes

FedEx charges additional fees to change an address after a package has been shipped. Please let us know if you need to change the shipping address as soon as possible to avoid this.

If your package has already shipped, you can change the address of your package through FedEx Delivery Manager. If you are unable to do this give us a call and we'll be happy to help.

 

Re-shipping Undeliverable Packages

Once a package has been returned to us, we will contact you regarding the reshipment. If the package is to be reshipped, we will collect the reshipment fee at that time and send you the new tracking information. If you do not wish to have the package reshipped, please see our policy on cancelled orders & restocking.

 

Returns 

If for some reason you are unhappy with your purchase or you receive a damaged product please contact us at customersupport@heymamawines.com